{
  "module": "08_服务级别管理模块",
  "kpis": {
    "responseRate": "96.8%",
    "restoreRate": "93.4%",
    "resolveRate": "91.2%",
    "breached": 7,
    "risk": 12,
    "paused": 3
  },
  "timers": [
    {
      "timerId": "SLA-20260617-0031",
      "sourceSystem": "告警中心",
      "sourceId": "ALM-889102",
      "sourceTitle": "B28 UPS 支路温度高告警",
      "objectType": "告警",
      "serviceLevel": "P1",
      "currentNode": "恢复处理中",
      "remainingMinutes": 38,
      "ownerGroup": "供配电专业组",
      "status": "即将超时",
      "matchedRule": "P1-生产设备-重要客户-7x24",
      "relatedEventId": "EVT-20260617-0006",
      "relatedRepairId": "REP-20260617-0021"
    },
    {
      "timerId": "SLA-20260617-0026",
      "sourceSystem": "事件作战室",
      "sourceId": "EVT-20260617-0006",
      "sourceTitle": "B28 UPS 温度异常事件",
      "objectType": "事件",
      "serviceLevel": "P1",
      "currentNode": "修复确认",
      "remainingMinutes": 52,
      "ownerGroup": "事件指挥组",
      "status": "正常",
      "matchedRule": "P1-重大事件-7x24"
    },
    {
      "timerId": "SLA-20260616-0088",
      "sourceSystem": "维修闭环",
      "sourceId": "REP-20260616-0094",
      "sourceTitle": "PDU 采集器离线复发维修",
      "objectType": "维修",
      "serviceLevel": "P2",
      "currentNode": "验收",
      "remainingMinutes": -18,
      "ownerGroup": "弱电专业组",
      "status": "已超时",
      "matchedRule": "P2-边缘设备-工作日"
    }
  ],
  "policies": [
    {
      "policyId": "POL-OPS-P1-7X24",
      "policyName": "生产设备 P1 7x24 服务承诺",
      "version": "v1.6",
      "status": "已发布",
      "responseMinutes": 10,
      "restoreMinutes": 120,
      "resolveMinutes": 240,
      "reviewMinutes": 1440
    },
    {
      "policyId": "POL-MAINT-P2",
      "policyName": "维护/巡检 P2 OLA",
      "version": "v1.2",
      "status": "草稿",
      "responseMinutes": 60,
      "restoreMinutes": 240,
      "resolveMinutes": 480,
      "reviewMinutes": 2880
    }
  ],
  "_integrationEvidence": {
    "cmdb_id": "CMDB-08-DEMO-001",
    "ticket_id": "WO-08-DEMO-001",
    "event_id": "EVT-08-DEMO-001",
    "alarm_id": "ALM-08-DEMO-001",
    "box_id": "BOX-08-DEMO-001",
    "tenant_id": "TENANT-VNET-DEMO",
    "status": "demo_verified_mock",
    "note": "统一补充的智航基座映射证据字段，用于Demo与后续真实接口对齐。"
  }
}